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"The Changing Role of the Contact Centre in a Digital World".

Focusing on the importance of providing a context-aware intimate personal service, which has been lost as organisations have moved from face to face interactions to digital, and empowering customer service agents to deliver substantive value to the customer experience across traditional and digital channels.

Join us from 3 p.m. on Thursday 13th September at The Morrison as WFO expert Mark Evans, MD of Welltel Enterprise, along with specialists from Verint share their approach to empowering agents to deliver true value as expert communicators delivering insight rather than information.

The seminar will finish at 5 p.m. and will be followed by a networking BBQ.

The Morrison, Ormond Quay Lower, North City, Dublin

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