We advise customers with challenges such as General Data Protection Regulation (GDPR) and Payment Card Industry (PCI) compliance. We work with the PCI Security Standards Council directly meaning we have the most up to date compliance information for your business.

Web-based real-time dashboard and ticketing system and bespoke SLA’s. Our proactive approach ensures your call recording estate can be protected 24*7*365. Our processes are ISO 9001 accredited.

Your customers expect constant access to your brand, across multiple channels. The ability to leverage a quality management solution to reach the entire workforce and drive operational enhancements offers a commanding competitive advantage. Identify cross-sell, up-sell opportunities in real-time. Improvements are driven by automated processes and are based on 100% of calls compared to just random sampling.

Welltel has the only dedicated call recording helpdesk situated in Ireland. Our ITIL standard helpdesk includes Tier 1 to 4 engineers with latest vendor accreditations. The NOC is available 24*7*365 with critical spares stock onsite in Ballymount as well as with our engineers.

Make better choices, increase efficiency and improve customer experience with coaching, staffing and performance solutions. Manage workflows and agent processes across numerous functions proving a unified view of performance. Leverage analytics-based modelling to personalise contact centre processes, such as scheduling, training, evaluations, and motivational incentives, at an individual agent level.

Verify client identities based on their unique voice pattern saving time in your contact centre and increasing security of your clients’ details. Voice biometrics are measured using 50 physical and behavioural traits including characteristics such as pronunciation, emphasis, speed of speech and accent to name a few.