Welltel Enterprise Solutions | Partners

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Deliver superior customer experiences

and digital transformation at any scale

Genesys is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity, and reduce costs. It powers more than 25 billion of the world’s best customer experiences each year. Over 10,000 companies in more than 100 countries trust its #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think.

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360-Degree View of the Customer

360-Degree View of the Customer

Afford your company a panoramic vision of customer contacts across all digital platforms. This means your agents get access to all customer interactions in one unified, user-friendly interface, assuring continuity across all digital and social channels, a holistic approach to customer interactions and clear channels for communication with the customer.

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Workforce Engagement Management

Designed to manage and handle workload distribution without compromising customer experience, providing contact centre employees with tools that make their job easier. Drive employee engagement and motivation with gamification. Keep agents connected with performance management that enables long-term success.

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Reporting and Analytics

Keep your contact centre at top performance with deep analytics and reporting built into the user interface by evaluating relevant information and identify inefficiencies, manage backlogs and improve customer service standards in real-time. Then use these insights to track and build more personalized customer experiences that foster brand loyalty.

Organisations We Work With:

HOW WOULD YOU LIKE
TO PROCEED?

Service Overview

Site Survey

We can arrange to have an engineer visit your office or site and do a complete review of your existing services and potential upgrades.

Arrange a site survey
Services Quote

Quotation

Get a detailed quote from our business team for upgrading or switching your services to Welltel.

Request a quotation
Service Walkthrough

Demo

Our team will introduce you to a number of potential solutions to match your needs.

Arrange a demo